Why an agent response may not generate
Common reasons an AI agent run fails and what to check first.
Agent response troubleshooting
If an agent does not return a live response, check these items first.
Common causes
- The OpenAI API key is missing in config.php.
- The monthly usage limit has been reached.
- The server cannot connect outbound through cURL.
- The selected model name is not available for your API account.
If no API key is configured, the platform will return a demo-mode response instead of a live model response.